Privacy Policy

Privacy Policy

This User Agreement (the "Agreement") governs your use of the DressHer Studio website (the "Website") and purchase of products (the "Products", including but not limited to vanities) from DressHer Studio (the "we", "us", "our"). By accessing the Website, placing an order, or accepting delivery of Products, you (the "you", "your") acknowledge that you have read, understood, and agreed to be bound by this Agreement.

1. Acceptance of Terms

  • You confirm that you are at least 18 years old, or have obtained consent from a parent/legal guardian if under 18.
  • We reserve the right to modify this Agreement at any time. Updated terms will be posted on the Website and take effect immediately upon posting. Your continued use of the Website after modifications constitutes acceptance of the revised Agreement .

2. User Information Responsibility

  • You agree to provide true, accurate, and complete information (including full name, valid phone number, and detailed delivery address) when placing an order. This information is essential for processing COD orders and delivering Products .
  • You are responsible for updating your information promptly if changes occur (e.g., address updates). We shall not be liable for delivery delays or failures caused by inaccurate information .

3. Orders & Contract Formation

  • When you submit an order via the Website, you make a binding offer to purchase Products. We reserve the right to accept or reject your order (e.g., if Products are out of stock, delivery address is unsupported, or information is incomplete) .
  • A contract between you and us is formed only when we send a confirmation email indicating your order has been processed and shipped .
  • We strive to ensure Product descriptions, prices, and dimensions on the Website are accurate. In case of material errors (e.g., incorrect pricing), we may cancel the order and notify you promptly without liability .

4. Cash on Delivery (COD) Terms

As our sole payment method, COD is subject to the following rules:

  • Eligibility: COD is available in all our service regions (listed at checkout). We may restrict COD for high-value orders or remote areas .
  • Payment Requirement: You must pay the full order amount (including Product price, shipping fee) in cash to the delivery driver upon receiving the Products. No other payment methods (cards, transfers) are accepted at delivery .
  • Refusal of Payment: If you refuse to pay for a non-defective Product upon delivery, you shall bear the return shipping cost and any additional logistics fees incurred .
  • Change of Payment: We do not offer payment method substitutions after order confirmation.

5. Delivery & Inspection

  • Delivery Timeline: Estimated delivery dates are provided at checkout. We shall use reasonable efforts to meet timelines but shall not be liable for delays caused by weather, logistics disruptions, or your unavailability .
  • On-Site Inspection: You must inspect the Products at delivery before paying. Check for damage, defects, or discrepancies with your order (e.g., wrong size/finish). If issues are found:
    • Refuse to accept the Products;
    • Note the problem on the delivery receipt;
    • Contact our support team within 24 hours .
  • Risk Transfer: Ownership and risk of damage/loss pass to you upon signed acceptance of delivery .

6. Returns & Refunds

  • Eligibility: Refunds are only granted for Products that are damaged, defective, or incorrect (due to our error). No refunds for "change of mind" or user-caused damage .
  • Refund Process for COD:
    • Contact support within 3 days of delivery with photos of the issue;
    • We will verify the problem within 2 business days;
    • Approved refunds will be processed via bank transfer (we will request your bank details) within 5-7 business days .
  • Return Shipping: We cover return shipping for eligible defective/damaged Products. You shall bear shipping costs for non-eligible returns .
  • Custom Products: Customized vanities (e.g., personalized size/finish) are non-refundable unless defective .

7. Privacy Protection

  • We collect only necessary information (name, address, phone number) to process orders and deliver Products .
  • We will not share your personal data with third parties except: (1) with logistics partners to fulfill delivery; (2) as required by law .
  • We use encrypted systems to protect your information and retain it only for as long as needed to provide services .
  • You may request access to or correction of your personal information by contacting our support team .

8. Limitation of Liability

  • We shall not be liable for indirect losses (e.g., loss of use, inconvenience) arising from Product issues or delivery delays .
  • Our total liability for any claim related to Products or services shall not exceed the total order amount .

9. Termination

  • We may terminate this Agreement or suspend your access to the Website if you violate any terms (e.g., providing false information, repeated unjustified refusal of COD orders) .
  • This Agreement terminates automatically upon completion of your order and resolution of any related disputes .